Report an Outage
To Report an Outage, Please Call Us
256.737.3201 or 1.800.242.1806
Sending an email to email@example.com IS NOT the proper way to report a power outage and does not ensure your information has been entered into the outage management program. Please use the phone numbers listed above to report a power outage.
Account information and outage reporting are available 24 hours a day, seven days a week via the cooperative’s automated account information system. You may access the automated account information system at 256.737.3201.
Co-op members can now report an outage through text message
STEP 1 — To sign up: Text CECIN to 85700. Confirm your address, and save the 85700 phone number in your contact list for future use.
STEP 2 — To report a power outage: Text #OUT to 85700. Confirm your address, and your outage is registered in the co-op's outage management system.