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Sprout Fiber Internet FAQs and Contact

Contact Sprout 

  • Phone:
  • 256-737-3200 (Option 5, Option 1)
  •  
  • Email:
  • sprout@cullmanec.com
  •  
  • 24/7 Tech Support:
  • 256-737-3200 (Option 5, Option 3)
Have additional questions about Sprout Fiber Internet? Send us a Message
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  • Sprout FAQs

What is Sprout Fiber Internet?

Sprout Fiber Internet is the name of Cullman Electric Cooperative’s high-speed fiber internet service.

Why is Cullman EC doing this?

By connecting our substations and office with fiber-optic cable, we will create a smarter grid that will provide us with more automation capabilities, ultimately increasing the reliability of our electric service to members.

This endeavor also falls in line with our mission to power communities and empower members. High-speed internet today is the electricity of the 1930s and 1940s. In 1930, fewer than 10% of farms had access to electricity. Much like our cooperative did with electricity more than 80 years ago, we’re going to provide reliable, affordable broadband to our members.

Why do I want fiber internet?

Fiber is the fastest and most reliable internet connection available. Speeds of up to 1 gig are possible (that’s 1,000 Mbps, or megabits per second), with enough bandwidth to power your whole business or household. Internet over fiber helps businesses operate efficiently and competitively. It powers advances in health care and education. It even enhances entertainment, with ultrafast video streaming (no buffering) and gaming (no lag).

How do I find out if fiber is coming to my area?

Visit https://sproutsignup.cullmanec.com/front_end/zones, and enter your residential or business address to see if your location is included in our build out plan for this year.  

What internet speeds will be offered, and how much will it cost?

We will offer two basic residential Wi-Fi packages with upload and download speeds of 300 Mbps for $59.99 and upload and download speeds of 1 Gbps for $79.99. For an additional $10 per month, we will offer a Whole Home Wi-Fi feature that will ensure your entire home is covered. Business plans are also available.

From whom will I actually be buying internet service?

Sprout Fiber Internet is a service provided by Cooperative Connections, a subsidiary company which is owned by your trusted power provider, Cullman Electric Cooperative.

How will this affect my electric bill?

Sprout Fiber Internet will be billed separately from electric bills. Those who do not sign up for Sprout Fiber Internet will see no change to their monthly bill.

I can't wait! What do I need to do now?

Visit https://sproutsignup.cullmanec.com/front_end/zones to register your address so we can keep you informed about the project’s progress and know that you want blazing-fast internet from Sprout. Be sure to tell your friends! Help us help others! Together we can grow this into something special.

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Main Office/Member Services
256-737-3200 or  800-242-1806

To Report a Power Outage
256-737-3201 or 800-242-1806

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Cullman (Main Office)
1749 Eva Road NE
Hours (Mon – Fri)
7:30 a.m. – 4 p.m.

Addison
31132 US Hwy 278
Hours (Mon – Fri)
7:30 a.m. – 12 p.m.
1 p.m. – 4 p.m.

 

check availability

  • Sprout Fiber Internet
    • Check Sprout Availability
    • Sprout Residential
    • Current Subscribers
    • Sprout Business
    • Sprout FAQs and Contact Us
    • Sprout Fiber Voice
  • Account Services
    • Report Outages
    • Connect or Disconnect Services
    • Payment Options
    • smartPAY – Prepaid Electrical Service
    • Security Lighting
    • Right of Way Maintenance
    • Rates, Fees, and Regulations
    • Water, Sanitation, and Bill Explanation Guide
    • Construction Forms
    • Industrial and Commercial Members
  • Member Benefits
    • SmartVIEW - Energy Tracker
    • Energy and Money Savings Programs
    • Renewable Energy Options
    • Safety Resources
    • Alabama Living Magazine
    • H.U.G & Utility Bill Assistance Organizations
    • Co-op Connections Discounts
    • New Member Information
    • Electric Vehicles
  • Community Programs
    • Operation Round Up
    • College Scholarships
    • Youth Education Programs
    • Economic Development
  • Your Co-op
    • About Cullman EC
    • Board of Trustees
    • Careers and Employment
    • Annual Meeting
    • News and Events
    • Legal Information
    • Office Hours and Locations
    • Media and Brand Guide
    • Contact Us and FAQs

 

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©2023 Cullman Electric Cooperative. All Rights Reserved.

  • Sprout Fiber Internet
    • Check Sprout Availability
    • Current Subscribers
    • Sprout Residential
    • Sprout Business
    • Sprout FAQs and Contact Us
    • Sprout Fiber Voice
  • Account Services
    • Report Outages
    • Connect or Disconnect Services
    • Payment Options
    • smartPAY – Prepaid Electrical Service
    • Security Lighting
    • Right of Way Maintenance
    • Rates, Fees, and Regulations
    • Water, Sanitation, and Bill Explanation Guide
    • Construction Forms
    • Industrial and Commercial Members
  • Member Benefits
    • SmartVIEW - Energy Tracker
    • Energy and Money Savings Programs
    • Renewable Energy Options
    • Safety Resources
    • Alabama Living Magazine
    • Co-op Connections Discounts
    • H.U.G & Utility Bill Assistance Organizations
    • New Member Information
    • Electric Vehicles
  • Community Programs
    • Operation Round Up
    • College Scholarships
    • Youth Education Programs
    • Economic Development
  • Your Co-op
    • About Cullman EC
    • Board of Trustees
    • Careers and Employment
    • Annual Meeting
    • News and Events
    • Legal Information
    • Media and Brand Guide
    • Office Hours and Locations
    • Contact Us and FAQs