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Sprout Fiber Voice

Phone Feature Access Codes

Feature

On 

Off

Anonymous Call Rejection

*77

*87

Call Forwarding - Always

*72

*73

Call Return

*69

 

Caller ID - Block Outbound (per call)

*67

 

Clear Voice Message Indicator

*99

 

Do Not Disturb

*78

*79

Flash Call Hold

*22

 

Last Number Redial

*66

 

Speed Dial 8

*74

 

Voicemail

*98 

 

Online Voice Portal Features

Setting Up Online Voice Portal

Shortly before your phone service is installed, you will receive an email with information about setting up your Online Voice Portal.

  • • The email will come from newuser@sproutfibervoice.com

  • •  The subject line will say "Your new VoIP services user profile has been created."

  • •  It will provide your username and a temporary password. Your account name is Sprout Fiber.

** If you do not receive an email, check your Spam folder. If it is not there, call Cullman Electric Cooperative at 256-737-3200 and select option 5 for Sprout Fiber Internet and option 3 for tech support.

Using the Online User Portal App

  • •  Visit https://portal.sproutfibervoice.com/

  • • Log in with your username and password. Your Account Name is Sprout Fiber. 

  • •  Click on the blue User Portal Icon.

  • •  You will see the online options in the top left under the Sprout logo.

They include: Voicemails, Call History, Faxes, Contact List, Setting & Devices.

Special Features

Under Settings & Devices, you can:

  • •  Send your voicemails to an email

  • • Forward calls to a different number

Make sure you check the "Enable Call Forward" option to see the full list of options available.

Additional Voice Reference Features

Voicemail

Send Calls to a personal Voicemail while on another call, not at the office or just too busy. Messages can be conveniently retrieved by phone, online account, or email. 

To Access Voicemail:

  1. From on-network extension: Dial *98

  2.  From off-network extension: Dial your 10-digit phone number and press * when the greeting starts.  

  3. Enter the passcode and press #.

Main Voicemail Menu Options:

  • [1] To access voicemail

  • [3] Record name

  • [8] To change passcode

  • [9] To exit the voice portal

  • [#} To repeat this menu

First Time Setup or Reser Voicemail Passcode:

  1. Dial *98

  2. Enter default passcode 8642 and press # (first-time setup only.)

  3. Following passcode has expired prompt, enter a permanent passcode and press #

  4. Re-enter permanent passcode and press #

  5. Follow the rest of the prompts to record name and greetings

Anonymous Call Rejection

Reject incoming calls that have blocked their directory or identification information. Anonymous callers will hear an intercept message when they call. 

  1. Dial *77 to enable. Dial *87 to disable.

  2. Listen for a confirmation message.

 

Forward Incoming Calls to Another Number

  • 1. Dial *72 to enable call forwarding always. Dial *73 to disable. 

  •     Dial *90 to enable call forwarding- busy. Dial *91 to disable.

  •     Dial *92 to enable call forwarding- no answer. Dial *93 to disable.

  •     Dial *94 to enable call forward not reachabl. Dial *95 to disable.

  • 2. Enter the 10-digit phone number for the call forwarding destination and press #. 

  • 3. Listen for a confirmation message. 

Call Return

Quickly dial the number of the last incoming call. 

  1. Dial *69.

  2. Your phone will dial the number that was your last incoming call. 

Call Waiting

Switch to incoming calls while already on another call.

To enable or disable the feature:

  1. Dial *56 to enable. Dial *57 to disable.

  2. Listen for a confirmation message.

To answer:

  1. Sound will alert when there is another call.

  2. Press flash or the switch hook to put the existing caller on hold and accept the other call.

To disable for a single-call:

  1. Dial *70.

  2. Enter the desired 10-digit phone number you're waiting to call. 

Caller ID

Identify callers before answering the call. Block Caller ID information from being delivered with Outbound Caller ID Block.

  1. Dial *68 to permanently enable outbound caller ID block. Dial *81 to disable. 

  2. Dial *67 and the 10-digit phone number to enable outbound caller ID block for one call. Dial *82 to disable. 

  3. Listen for a confirmation message. 

Clear Voice Message Indicator

Clear the indicator on your phone that shows voice messages.

  1. Dial *99.

  2. Listen for a confirmation message. 

Do Not Disturb

Halt calls, pages, or incoming messages. Callers will receive a busy message and be sent a voicemail or receive a busy signal. 

  1. Dial *78 to enable. Dial *79 to disable.

  2. Listen for a confirmation message.

Flash Call Hold

To place a call on hold:

  1. Dial the other number.

  2. During the call, press flash or use the switch hook. 

  3. Dial *22 to place the call on hold.

To take a call off hold:

  1. Dial *22. 

Last Number Redial

Quickly dial the number of the last outgoing call.

  1. Dial *66

Speed Dial

Add frequently dialed numbers for quick and simple access.

To create a speed dial code:

  1. For a one-digit code, dial *74 and wait for the tone. For a two-digit code, dial *75 and wait for the tone.

  2. Dial appropriate speed dial code followed by the user's 10-digit phone number. 

  3. Listen for a confirmation message. 

To use speed dial:

  1. Listen for a dial tone.

  2. Dial # followed by appropriate 2-digit speed dial code. 

Three-Way Calling

Create a call that included three parties with each on a separate device.

  1. Call the first phone number or extension.

  2. Once they answer and you are on an active call, place the call on hold by pressing flash or switch hook.

  3. Enter the third party's complete phone number or extension and press #.

  4. Once the third party answers and you are on an active call connect all three parties and begin a three-way call by pressing flash or the switch hook. 

Note: If either the second or third party leaves the call, the first party and the remaining party will remain connected.