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Sprout Fiber Voice

Phone Quick Key Guide
 

Online Voice Portal Features

Setting Up Online Voice Portal

Shortly before your phone service is installed, you will receive an email with information about setting up your Online Voice Portal.

  • • The email will come from newuser@sproutfibervoice.com

  • •  The subject line will say, "Your new VoIP services user profile has been created."

  • •  It will provide your username and a temporary password. Your account name is Sprout Fiber.

** If you do not receive an email, check your spam folder. If it is not there, call Cullman Electric Cooperative at 256-737-3200 and select option 5 for Sprout Fiber Internet and option 3 for Tech Support.

Using the Online User Portal App

  • •  Visit https://portal.sproutfibervoice.com/

  • •  Log in with your username and password. Your account name is Sprout Fiber

  • •  Click on the blue User Portal icon

  • •  You will see the online options in the top left under the Sprout logo

They include: Voicemails, Call History, Faxes, Contact List, Settings & Devices

Special Features

Under Settings & Devices, you can:

  • •  Send your voicemails to an email

  • •  Forward calls to a different number

Make sure you check the "Enable Call Forward" option to see the full list of options available.

Additional Voice Information

Voicemail

Send calls to a personal Voicemail while on another call, not at the office or just too busy. Messages can be conveniently retrieved by phone, online account, or email. 

To Access Voicemail:

  1. From on-network extension: Dial *98

  2. From off-network extension: Dial your 10-digit phone number and press * when the greeting starts.  

  3. Enter the passcode and press #.

Main Voicemail Menu Options:

  • [1] To access voicemail

  • [3] Record name

  • [8] To change passcode

  • [9] To exit the voice portal

  • [#} To repeat this menu

First Time Setup or Reser Voicemail Passcode:

  1. Dial *98

  2. Enter default passcode 8642 and press # (first-time setup only.)

  3. Following passcode has expired prompt, enter a permanent passcode and press #

  4. Re-enter permanent passcode and press #

  5. Follow the rest of the prompts to record name and greetings

Call Waiting

Switch to incoming calls while already on another call.

To enable or disable the feature:

  1. Dial *56 to enable. Dial *57 to disable

  2. Listen for a confirmation message

To answer:

  1. Sound will alert when there is another call

  2. Press flash or the switch hook to put the existing caller on hold and accept the other call

Three-Way Calling

Create a call that included three parties with each on a separate device.

  1. Call the first phone number or extension.

  2. Once they answer and you are on an active call, place the call on hold by pressing flash or switch hook.

  3. Enter the third party's complete phone number or extension and press #.

  4. Once the third party answers and you are on an active call connect all three parties and begin a three-way call by pressing flash or the switch hook. 

Note: If either the second or third party leaves the call, the first party and the remaining party will remain connected.