Wi-Fi Speeds Explained
We know you are going to love Sprout Fiber Internet, and we want you to have a positive experience, so we would like to explain how Wi-Fi speeds work. The package speeds we offer (300 Mbps and 1 gig) are the maximum speeds you will receive. But you may receive less if you have your device connected through Wi-Fi.
Wired vs. Wireless:
The best way to receive the max speed is to connect your devices directly through an Ethernet cable. That may not always be possible because many mobile devices don’t have a way to connect, and a Wi-Fi connection is more convenient. But don’t worry. This does not mean you have issues with your internet connection. Your Wi-Fi connection will have plenty of speed to do everything you need to do.
Technology is Always Improving:
Your home network, both wired and wireless, is only as strong as the devices are capable. Each device — such as your PC, mobile phone, gaming station, TV, etc. — has a network card that has speed limitations. Some of these devices, especially older ones, may not be able to handle the max speed you have subscribed to.
Coverage is Key:
A lot of homes will make use of our Enhanced Whole Home Wi-Fi package to ensure whole-home coverage. To ensure that you are receiving your broadband service at its full potential, Sprout Fiber Internet offers Enhanced Whole Home Wi-Fi for $10.00 per month.
Speed Test Information:
The most accurate speed test is on a hardwired, ethernet connection to a newer model PC or using the HomePass app. Older devices, gaming systems, and any Wi-Fi connected device will likely not reflect the max speeds capable of your Sprout service.
Issues or Concerns:
Contact us at 256-737-3200 and select option 5, then option 3 for technical support. We will be glad to assist you.