Wi-Fi Speeds Explained

We know you are going to love Sprout Fiber Internet, and we want you to have a positive experience, so we would like to explain how Wi-Fi speeds work. The package speeds we offer (300 Mbps and 1 gig) are the maximum speeds you will receive. But you may receive less if you have your device connected through Wi-Fi.

Wired vs. Wireless:

The best way to receive the max speed is to connect your devices directly through an Ethernet cable. That may not always be possible because many mobile devices don’t have a way to connect, and a Wi-Fi connection is more convenient. But don’t worry. This does not mean you have issues with your internet connection. Your Wi-Fi connection will have plenty of speed to do everything you need to do.

Technology is Always Improving:

Your home network, both wired and wireless, is only as strong as the devices are capable. Each device — such as your PC, mobile phone, gaming station, TV, etc. — has a network card that has speed limitations. Some of these devices, especially older ones, may not be able to handle the max speed you have subscribed to.

Coverage is Key:

A lot of homes will make use of our Enhanced Whole Home Wi-Fi package to ensure whole-home coverage. To ensure that you are receiving your broadband service at its full potential, Sprout Fiber Internet offers Enhanced Whole Home Wi-Fi for $10.00 per month.

Speed Test Information:

The most accurate speed test is on a hardwired, ethernet connection to a newer model PC or using the HomePass app. Older devices, gaming systems, and any Wi-Fi connected device will likely not reflect the max speeds capable of your Sprout service.

When checking your speeds, we recommend using www.speedtest.net and for more information check out their FAQ at https://www.speedtest.net/about/knowledge/faq

Issues or Concerns:

Several other factors might affect the internet speeds in your home:

The speed you will be able to get on a wireless device will vary based on the location of the Wi-Fi router and several other factors.

1. Your Wi-Fi router can affect or limit your signal, but the Plume Superpod that Sprout Fiber Internet offers can deliver service speeds to your devices at their full potential.

2. The size of your home and the material in the walls can limit speeds and prevent the signal from reaching all areas in your home.

3. Signal interference from appliances like microwaves can affect the connection or cause the signal to stall.

4. The number of devices on the network at one time can drastically affect the speed of your wireless device. The more devices active on the network, the less speed there is to go around.

5. The type of Wi-Fi radio in your device can dramatically affect your speed. Check your device’s Wi-Fi specifications to see what is supported.