Other Outage Reporting Information
If you are experiencing a Sprout Fiber Internet Outage, please call 256-737-3200 Option 5 for Sprout, Option 3 for Technical Support.
To sign up for text message outage reporting:
• STEP 1 — To sign up: Text CECIN to 85700. Confirm your address, and save the 85700 phone number in your contact list for future use.
• STEP 2 — To report a power outage: Text #OUT to 85700. Confirm your address, and your outage is registered in the co-op's outage management system.
• When signing up, you may receive a message that your phone number does not appear in Cullman EC's records. To add or update your cell phone number to your account information call 256-737-3200 and choose Option 3.
Outages and Social Media:
• Reports made directly on our social media accounts as posts, comments, or messages are not entered into the outage management system.
For all other business, please Contact Us.