Cullman Electric Cooperative is a member-owned electric cooperative serving residential, commercial, and industrial members in Cullman, Morgan, Lawrence, and Winston counties. Cullman EC was incorporated in 1936, serving 350 members with 30 miles of electrical line. Today, the co-op has more than 42,000 member accounts and maintains more than 3,300 miles of line.
Cullman EC has approximately 100 full-time employees in positions that include linemen, staking technicians, engineering, equipment mechanics, purchasing and stores, accounting, finance, marketing, communications, information technology, metering and collections, theft prevention and investigation, cashiering, member service representatives, human resources, administrative, and supervision/management positions. Qualifications, education, and experience necessary can vary depending on the specific job requirements.
Cullman Electric Cooperative is seeking highly qualified, talented, and motivated applicants for the position of Member Services Representative.
The individual in this position serves as the primary contact in the provision of electric services, connects/disconnects, problem resolution, processing of payments, payment arrangements, explanation of bills and rates, general inquiries and account maintenance.
The successful candidate will have a high school diploma or equivalent. A minimum of two (2) years similar or related member service experience is required. Experience in the financial/banking sector or utility sector such as power, telecommunications, internet, gas, water, etc. is preferred but not required.
OTHER KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: The key job requirements include skills in communications (oral and written), marketing, sales, cashiering, public relations, time management, teamwork and a strong emphasis on providing outstanding member service. Applicants should have a working knowledge of database software and Windows based computer applications.
Cullman Electric Cooperative offers a competitive salary commensurate with qualifications and experience plus an excellent benefit package. Qualified applicants must create an account on the AlabamaWorks website: https://alabamaworks.alabama.gov. After creating an account, a resume can be submitted via
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Email Elizabeth.brown@alcc.alabama.gov and Cullman.cc@alcc.alabama.gov (the subject line of the email should include the title of the position) If submitting resumes via email, resumes MUST be sent to BOTH email addresses.
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Mail Alabama Career Center System-Cullman, 1201 Katherine Street NW, Cullman, AL 35055, Attn: Member Services Representative
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In person at the Alabama Career Center System (1201 Katherine Street NW, Cullman, AL 35055).
All resumes must be received by 4:30 pm on Friday, May 2, 2025. These positions are non-exempt and subject to pre-testing and residency requirements.
Cullman Electric Cooperative is an equal opportunity provider and employer.
Cullman Electric Cooperative is an equal opportunity provider and employer.