Member Portal and App

Our portal and app make managing your electric account easy. Our easy-to-use platform offers many features designed to simplify things for you and provide you with access to key services. Use our Member Portal and App to make managing your electric account easy.

Portal and App Features include:

Quick Pay is a simple, fast, and secure way to make payments online for individual accounts only. You can use it without creating an online member account. You need your account number.
Pay multiple accounts at once You can pay multiple utility accounts with one online payment by logging into the portal and selecting "pay multiple accounts." Or, you can make partial payments to multiple accounts.
Setting up draft payment is easier. Members no longer have to do it for individual accounts. You can select multiple accounts to set up on draft payments.
Update phone numbers. Members can view and change the phone numbers on their account.
Track your usage with UsageTracker. An easy way to keep up with how much electricity your household is using.
Outage reporting is a fast and easy way to report outages for your account.
Usage notifications allow you to set up email notifications for daily or high-usage alerts.
Scheduling payments is a great way to schedule a payment while you are gone.
Update your email, password, and security questions from the portal or app.
Account history - view your usage, payment, or billing history

Payment Portal FAQs

Quick Pay

Quick pay is simple, fast, and secure. It lets you make payments online easily without creating an online account. You only need your account number and the last four digits of the phone number listed on your account.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Select Quick Pay

Step 3: Enter the Account # and Phone #.

Step 4: Follow the instructions to complete payment.

**Please repeat this step for each account you have with Cullman Electric. For example, if you have an electric account and a water account, you must follow these steps for each account. You will not be able to make payments on both accounts in one transaction.**

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200. The phone number on your account may not match the one you are entering. Please provide your main phone number in your message. We can ensure that we update it in our system this way.

Pay Multiple Accounts

Now, members can log-in to their account and pay multiple accounts at once.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Select "Pay Multiple Accounts"

Step 3: Enter your username and password. (Username is your email address used when creating your online account)

Step 4: Select all the accounts you wish to pay in one transaction and the amount you wish to pay on each account.

Step 5: Follow the remaining instructions to complete payment.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Draft Payment Set-up

Members no longer have to set up draft payments for each individual account, they can select all of the accounts they want to setup on automatic draft when they set it up.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Select Draft Payments.

Step 3: Enter your username and password. (The username is your email address used when creating your online account.)

Step 4: Select setup new draft.

Step 5: Select if you wish to setup a credit card draft or bank draft.

Step 6: Select all the accounts you wish to setup on draft payment.

Step 7: Follow the remaining instructions to complete draft setup.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Easily Verify and Update Phone Numbers

Now, members can update their account phone numbers.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Select "Account Profile" under "My Account."

Step 3: Enter your username and password. (The username is your email address used when creating your online account.)

Step 4: Select the edit button under the "Phones" section.

Step 5: Follow the remaining instructions to edit phone numbers.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Usage Tracking

In the portal, you can track your usage and download and print usage reports.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Look for the "usage tracker" under "my account."

Step 3: Enter your username and password. (Username is your email address used when creating your online account)

Step 4: Explore the usage tracking page and explore the tracking options under all your accounts.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Reporting Outages

With the outage features in the portal, you can check the status of outages, report an outage, view the live outage map, and view your outage history on all your accounts.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Select "outage."

Step 3: Enter your username and password. (The username is your email address used when creating your online account.)

Step 4: Explore all the outage options on all of your accounts.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Notifications for Billing, Daily Usage, and Excessive Usage

Setup notifications for billing reminders, daily usage, and excessive usage.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Look for the links under "my account," "notifications," and "manage notifications."

Step 3: Enter your username and password. (The username is your email address used when creating your online account.)

Step 4: Select the account you would like to set notifications up for, and then subscribe for the type of notification you wish to setup.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

View Scheduled Payments

You can schedule payments and view their schedule date. This is convenient for when you are out of town or out of the country.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Log-in by entering your username and password. (Username is your email address used when creating your online account)

Step 3: Make sure you have a payment profile set under "billing and payments."

Step 4: Select "pay multiple accounts" under "billing and payments" and schedule a payment under the accounts you wish to make payments. If you want to schedule the payment for a future date, please change the date for the day you wish to schedule the payment.

Step 5: Select "scheduled payments" under "billing and payments." Your scheduled payment will appear.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Updating Your Online Account Email, Password, Security Questions, or Paperless Billing

Members with online accounts can easily update the email, password, and security questions associated with their online portal login and sign-up for paperless billing.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Select "Sign-In."

Step 3: Enter your username and password. (The username is your email address used when creating your online account.)

Step 4: Select "My Profile" under your name in the top right corner.

Step 5: Follow the remaining instructions to edit your profile information and update paperless billing options accordingly.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Viewing Your Usage, Payment, or Billing History

In the portal, you can view usage history, payments, billing, etc.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Look for the "account history" under "my account."

Step 3: Enter your username and password. (Username is your email address used when creating your online account)

Step 4: Explore the history page and explore the options under all accounts.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Access Online Services

The links under MORE give access to the following online service requests:

Start Service
Disconnect Service
Security Light Requests
ROW Maintenance requests

Now, members can log-in to their account and pay multiple accounts at once.

Step 1: Visit https://billing-mcp.cullmanec.com/mcp/

Step 2: Look for the links under "more" and "account services."

Step 3: Follow the remaining instructions for each service.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

App FAQs

Quick Pay

Quick pay is a simple, fast, and secure way to easily make payments on the app without an account. You only need your account number and the last four digits of the phone number listed on your account.

Step 1: Select the Cullman Electric Cooperative App on your device.

Step 2: Select Continue as Guest

Step 3: Select Quick Pay

Step 4: Enter the Account # and Phone #.

Step 5: Follow the instructions to complete payment.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200. The phone number on your account may not match the phone number you are entering so please provide your primary phone number in your communication so we can make sure it is updated in our system.

Pay Multiple Accounts

Now, members can log-in to their accounts and pay multiple accounts at once on the app.

Step 1: Log-in to your online account on your app.

Step 2: Select "Payments" at the bottom.

Step 3: Select "Pay Multiple Accounts"

Step 4: Select all the accounts you wish to pay in one transaction and the amount you wish to pay on each account.

Step 5: Follow the remaining instructions to complete payment.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Draft Payment Set-up

Members no longer have to set up draft payments for each individual account, they can select all of the accounts they want to setup on automatic draft when they set it up.

Step 1: Log-in to your member account on the app.

Step 2: Select "Payments" at the bottom.

Step 3: Select "Draft Payments."

Step 4: Select all the accounts you wish to set up on draft payment and choose a payment method.

Step 5: Follow the remaining instructions to complete the draft setup.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Easily Verify and Update Phone Numbers and Email

Now, members can update their account phone numbers.

Step 1: Log-in to your online account on your app.

Step 2: Select "More"

Step 3: Select "Profile"

Step 4: Select the edit button under the "Phones" or "Email" section.

Step 5: Follow the remaining instructions to edit phone numbers and email address.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Usage Tracking

In the app, you can track your usage and download and print usage reports.

Step 1: Log-in to your online account on your app.

Step 2: Select "Usage Tracker."

Step 3: Explore the usage tracking page and explore the tracking options under all your accounts.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Reporting Outages

With the outage features in the portal, you can check the status of outages, report an outage, view the live outage map, and view your outage history on all your accounts.

Step 1: Log-in to your online account on your app.

Step 2: Select "Outage."

Step 3: Select "Report an Outage."

Step 4: Report your outage.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Notifications for Billing, Daily Usage, and Excessive Usage

Setup notifications for billing reminders, daily usage, and excessive usage.

Step 1: Log-in to your online account on your app.

Step 2: Select "Alerts."

Step 3: Select "Manage Alerts."

Step 4: Select the account you would like to set notifications up for, and then subscribe for the type of notification you wish to setup.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

View Scheduled Payments

You can schedule payments and view their schedule date. This is convenient for when you are out of town or out of the country.

Step 1: Log-in to your online account on your app.

Step 2: Select "Payments" at the bottom.

Step 3: Select "Scheduled Payments."

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

Updating Your Online Account Email, Password, Security Questions, or Paperless Billing

Members with online accounts can easily update the email and password associated with their online portal log-in and sign-up for paperless billing.

Step 1: Log-in to your online account on your app.

Step 2: Select "More."

Step 3: Select "Paperless Options" or "Username and Password."

Step 5: Follow the remaining instructions to edit your profile information and update paperless billing options accordingly.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.

View Your Billing History

In the app, you can view Billing History.

Step 1: Log-in to your online account on your app.

Step 2: Select "Billing History."

Step 3: Explore your billing history.

If you have any issues, please email us at info@cullmanec.com or call us at 256-737-3200.