Company Compliance Policies and Consumer Education

 

Cullman Electric Policies 

CULLMAN ELECTRIC COOPERATIVE PRIVACY POLICY

Cullman Electric Cooperative collects nonpublic personal information from its members in the following ways:

  1. Information that Cullman Electric receives from member applications for electric service or broadband service or from credit applications or other information received from members.

  2. Information that is compiled in the ordinary course of business such as usage and payment histories for member accounts.

  3. Information Cullman Electric receives from third parties such as consumer reporting agencies.

Nonpublic personal information may include credit scores, social security numbers, usage or payment histories, bank account or credit card information or other private financial information. Cullman Electric does not disclose nonpublic personal information to non-affiliated third parties, except as required by law or in providing electric and other services to its members. Non-affiliated third parties who have access to nonpublic personal information typically provide services to Cullman Electric and its members and are restricted in the use of any information they may receive by confidentiality agreements. Cullman Electric may disclose nonpublic personal information to third parties such as credit bureaus or credit reporting agencies in the ordinary course of business such as in the collection of past due Cullman Electric or Sprout accounts.

Cullman Electric does not sell nonpublic personal information or share such information with third parties for profit. Information is only shared with trusted vendors and other service providers to provide efficient services to the members of Cullman Electric Cooperative and their families. Cullman Electric maintains safeguards to prevent the disclosure of nonpublic personal information to unauthorized third parties and monitors the information collected to make sure that no security breaches have occurred. Cullman Electric reserves the right to change privacy policies and disclosures. Any material changes in this policy will be communicated to the members in the form of a revised privacy notice.

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov. USDA is an equal opportunity provider, employer, and lender.

Cullman Electric Cooperative has created a Limited English Proficiency (LEP) Plan, to address the responsibilities as they relate to the needs of individuals with LEP. The plan has been prepared in accordance with Title VI of the Civil Rights Act of 1964, U.S.C. 2000d, et seq., and Executive Order 13166 and its implementing regulations, which state that no person shall be subjected to discrimination on the basis of race, color or national origin.  Questions or comments should be submitted to: Cullman Electric Cooperative, Attn: Risk Management, PO Box 1168, Cullman, AL, 35056, or by contacting Cullman Electric Cooperative at 256-737-3200.

Cullman Electric Cooperative App - Privacy Policy

This privacy policy governs your use of the software application Cullman Electric Cooperative ("Application") for mobile devices that was created by Cullman Electric Cooperative.

What information does the Application obtain and how is it used?

User Provided Information

The Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may not be able to use some of the features offered by the Application unless you register with us.

When you register with us and use the Application, you generally provide (a) your name, email address, age, user name, password and other registration information; (b) transaction-related information, such as when you make payments or download or use applications from us; (c) information you provide us when you contact us for help; (d) credit card, e-check information for payments and use of the Application, and; (e) information you enter into our system when using the Application, such as contact information.

Automatically Collected Information

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

Does the Application collect precise real time location information of the device?

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant advertisements. We will not share your current location with other users or partners.

If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy, Managing Your Information

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you'd like us to delete User Provided Data that you have provided via the Application, please contact us at cecmarketing@cullmanec.com and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

Children

We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at cecmarketing@cullmanec.com. We will delete such information from our files within a reasonable time.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here or informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing," means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the United States your information will be transferred, processed and stored there under United States privacy standards.

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at cecmarketing@cullmanec.com.